Adirondack - New York Trailways
With over 90 years of service, Trailways of New York is the largest intercity bus company in New York State. Their early bus lines linked the Hudson Valley and Adirondack region with New York City, which is how Adirondack Trailways received its name.
The Trailways fleet boasts some of the newest and safest coaches in the country. Every coach includes electrical outlets at each seat, complimentary WIFI, and onboard restrooms. The family owned and operated company has scheduled service throughout New York State, and also to Montreal and Toronto. Check out their “million mile drivers” club to see members of the Trailways team that have driven an impressive number of miles in their careers.
Frequently Asked Questions
- How early should I arrive at the terminal?
- Using the vehicle charging outlets
- Do you have Children's fares available?
- Children’s Travel Policies & Restrictions
- Refunds and Ticket Exchanges
- What is your carry-on and baggage policy?
- What is your stowed baggage policy?
- Do you have excess baggage fees?
- What animals can travel on the bus?
- Passengers with Disabilities or Special Needs
Our recommended arrival times are meant to allow plenty of time to check-in (with or without baggage) and get squared away before scheduled departure.
Scheduled service – 30 to 40 min.
Charters – 30-40 min.
You should make sure to charge your device prior to your trip not be dependent on their availability to power the device or to act as a substitute for fully charged batteries.
Adirondack, New York, & Pine Hill Trailways
One child under two may ride for free on the lap of an adult per adult ticket purchased.
Children aged 2 – 16 may save up to 20% off the regular adult fare when accompanied by a qualifying adult. Children’s fare tickets may not be purchased without the accompanying purchase of an adult fare ticket. Only two children’s fare tickets can be purchased per adult fare ticket in the same order. Children's fares will only apply to those fares that permit such reduction.
Passengers aged 17+ will be charged the adult fare.
Trailways of New York reserves the right to require proof of age.
Children 17 years and older may travel unaccompanied, without restriction
Children age 12 through 16 may travel alone under the following conditions only:
with an adult fare ticket purchased in person at the bus terminal (no online tickets); AND
with an Unaccompanied Minor Form, which must be completed at the originating ticket-selling agency and signed by a parent, guardian or custodian.
A $5.00 fee is charged for each Unaccompanied Minor Form.
This is in addition to the fare; AND
on trips between 7:00 a.m. and 8:00 p.m., which do not exceed 8 hours in duration, and do not require changing buses; AND
to a destination where the ticket selling agency is open upon the child’s arrival; AND
if a parent/guardian/custodian will be present to meet the child upon arrival at the destination.
Children under the age of 12 must travel with a passenger 17 years of age or older.
Border crossings are not allowed
*Trailways reserves the right to refuse unaccompanied children transportation. Also, please keep in mind that children’s fares will apply only to those fares that allow such a reduction. This means that for some fares and travel destinations, we are not permitted to offer discounts for children.
Guidelines on stowed baggage:
All baggage must be tagged with an identification tag bearing the passenger’s name and telephone number.
Dimensions should not be greater than 62 inches (combined length + width + height).
No plastic bags, garbage bags or perishable items will be accepted as baggage. Moreover, plastic bags may not be used to house items intended for storage under the vehicle.
No single piece of luggage may exceed 50 pounds and the total weight of all luggage per ticket may not exceed 100 pounds.
All bags must be claimed by the passenger at all transfer points and at the final destination.
Service animal means any guide dog, signal dog, or other animal individually trained to work or perform tasked for an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items.
Please note that emotional support animals are not considered a working service animal under the ADA and therefore will not be permitted to board the bus. To ensure that both you and your service animal travel easily and comfortably, please review the following information.