Barons Bus

Yes, Barons buses are equipped with reclining seats and headrests!

No, but you’re welcome to bring snacks and non-alcoholic beverages on Barons Bus.

Sorry, no animals will be allowed transport on Barons Bus except a legitimate service animal as defined by the Americans With Disabilities Act (ADA).

Our tickets are non-refundable, but Barons Bus will in some cases refund valid tickets. Tickets are valid up to time and date of travel. You may also have a valid ticket reissued for a fee . Ticket refund requests must be postmarked by date of travel. We ask that you mail your tickets with a letter explaining the reason for refund . Be sure to include your mailing address and a phone number where you can be reached if we have any questions.

There are no refunds on:

Missing the bus
Partial tickets
Reissued and canceled tickets
Partial group tickets (when multiple tickets are issued under one confirmation number)
Delayed bus schedules (unless schedules are delay more than 12 hours; see extenuating circumstances below)
Tickets with other carrier's name at the top

Extenuating circumstances include:

Immediate family death. Refund request must contain the family member's name, relationship to the customer, and a copy of obituary or death certificate.
Illness. Request requires a letter (on a licensed physician's letterhead) confirming that travel was not recommended on the travel date due to the customer's illness.
Jury Duty. Requires a copy of customer's jury summons.
Military Service. Requires a copy of customer's original orders.
Canceled or delayed bus schedule. If on another carrier, customer must provide documentation.

If your request is approved, a refund (less cancellation fees) will be issued in the form of a check. This process can take 4 to 6 weeks, depending on when we receive your request. Send refund requests to: Barons Bus, PO Box 31088, Independence, OH 44131

Located throughout Barons bus are standard 110-volt plug-ins and USB ports. To make the trip more enjoyable, plug in your laptops, iPods and portable DVD players, and enjoy the ride! Make sure not to disturb fellow passengers by using headphones.

The buses are equipped with Wi-Fi but they advise that you download large files and movies ahead of time. The Wi-Fi service is free of charge so enjoy!

Each passenger is allowed one (1) piece of checked baggage. Additional pieces of baggage will be accepted if space is available. Extra checked baggage will be charged a minimum of $15 per bag.

In general, acceptable baggage includes suitcases, duffel bags, toolboxes, trunks, and securely tied cardboard boxes. A plastic and/or a paper bag is not acceptable as checked baggage. Baggage must not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height).

One (1) carry-on bag plus one (1) small personal item can be taken on board for each adult or child. All carry-on bags must fit in the overhead compartment or under your seat.

Personal-type items include purses, briefcases, cameras, food containers, laptops, etc.

Carry-on bag must be 25 pounds or less and is limited to the dimensions of 10 x 16 x 24 inches.

The following items are not considered carry-on bags or personal-type items and are not counted against the “one-bag plus one personal-type item” limit:

A child restraint device for a ticketed child with a reserved seat or when complimentary, available space exists.

Mobility devices for individuals with a disability.

Outer garments or other wearable articles of clothing.

Food for consumption during your trip.

Walking canes or umbrellas.

Passengers are responsible for transferring their own bags if they are changing buses. Baggage assistance is available upon request if staffing is available to assist.

All baggage must have a claim check and identification tag. This will be given to passengers at the terminal or will be provided by the bus driver.

The bus driver will open the luggage and storage compartment, assist passengers in loading and unloading baggage in appropriate luggage storage compartment, and close luggage compartment after all handling of baggage is complete.

Note: If you are traveling on with Greyhound or another carrier, you may want to check their baggage policies.

Lost Luggage: We do not offer coverage for lost baggage. We do not accept any liability for unchecked baggage. Call for more information if your baggage is missing so we can try to assist in locating your baggage.

Prohibited Items

These items are prohibited on checked or carried baggage:

Ammunition
Animals (other than service animals)
Combustible liquids or materials (e.g. gasoline)
Compressed gases
Corpses
Cremated remains
Explosives or explosive materials (e.g. dynamite)
Firearms of all types (Ohio’s Concealed Carry Law will be enforced)
Fireworks
Flammable liquids
Hazardous or toxic materials (e.g. volatile chemicals, poisons, radioactive materials, etc.)
Large bulky items (e.g. furniture or extremely large boxes)
Materials with a disagreeable odor
Matches
Merchandise for resale
Protruding articles, or any unsecured articles including those in plastic or paper bags are prohibited
Vaporous materials (e.g. Pesticides)

Prohibited checked items (they CAN only be carried on board)

Electronic equipment (televisions, stereos, gaming devices, laptop computers, computers, etc.)
Film (flammable)
Perishable items (food)
Money
Prescription medication

If you are traveling beyond the Barons service with another carrier such as Greyhound, please check that company’s Prohibited Items List as it may differ from Barons.