About Amtrak Train – Start your Journey
One of the most recognizable names in nationwide train travel, Amtrak also provides bus services to smaller communities that may not have access to rail service.
Experience Amtrak Train- What To Expect
Amtrak is unique with their “Thruway Service”, these buses are designed to pick up Amtrak customers who need transportation to rail stations in more rural locations. This affordable and convenient service is limited to customers who have purchased Amtrak tickets. Most routes are served by modern city buses that work in conjunction with Amtrak and their train schedules to ensure that customers reach their trains on time. These buses offer reclining seats, individual lighting, and restrooms onboard.
Frequently Asked Questions
- Are pets allowed on Amtrak's Trains?
- Do Amtrak trains have WiFi?
- Do I need an ID to board an Amtrak train?
- Does Amtrak have a mobile app?
- Does Amtrak have an excess bagagge fee?
- Does Amtrak offer accessible travel services?
- Does Amtrak offer onboard dining?
- Does Amtrak offer power outlets?
- Is carry-on baggage allowed on Amtrak's trains?
- What are Amtrak's refund and cancellation policies?
- What are Amtrak's unaccompanied minor policies?
- When should I arrive at the station?
* Only dogs and cats are allowed to travel as pets. Travel with pets in Canada not available on Adirondack, Maple Leaf and Amtrak Cascades; not available on Auto Train, Keystone Service, Pennsylvanian, San Joaquins, Capitol Corridor or Thruway Connecting Services.
Amtrak's onboard WiFi network relies on bandwidth provided by cellular carriers who have towers along their routes. The bandwidth available from these towers is limited and our speed may not match what you are used to receiving from stationary WiFi networks such as your home or office. Engaging in web activities that use large amounts of bandwidth will negatively affect the online experience of other passengers. When using Amtrak's network, keep this in mind and be respectful of your fellow passengers.
Valid Photo ID Required
Amtrak customers 18 years of age and older must produce valid photo identification when:
Exchanging, refunding or reprinting Amtrak travel documents
Purchasing documents with a stored eVoucher or Transportation Credit
Traveling as a Pass Rider (active or retired)
Storing baggage at stations
Checking baggage (including firearms)
Sending Amtrak Express shipments
Asked onboard trains by train crew members, other Amtrak or operating railroad employees
Asked any time by Amtrak police or any law enforcement officer
Traveling into Canada
Guardian purchasing an unaccompanied minor travel documents or signing the release form
What is a Valid ID?
To be valid, your identification must be current and in-force. The following forms of identification are acceptable for persons 18 and older:
One piece of photo identification issued by a government authority, or
Two pieces of identification, at least one of which is issued by a government authority
Examples of acceptable forms of ID include:
State or provincial driver's license
Official government-issued identification (federal, state, city or county government or foreign government)
Canadian provincial health card ID card with photo
Military photo ID
Student identification (university, college or high school photo ID)
Job Corps photo ID
Random Ticket/ID Checks
Following federal Transportation Security Administration (TSA) guidelines, we regularly conduct random ticket verification checks onboard trains to ensure that passengers are properly ticketed. Please be prepared to show valid photo identification to a member of the onboard crew upon request.
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Visit Amtrak's Onboard Dining for more information.
Please visit Amtrak's Refund and Cancellation Policies on their website.
To make reservations for unaccompanied minors you must call us at 1-800-USA-RAIL (1-800-872-7245). You may not book reservations for unaccompanied minors on Amtrak.com.
Children age 12 and under may not travel unaccompanied. They must travel with another person who is at least 18 years old (see *exception below).
Children 13, 14 and 15 years old may travel unaccompanied in accordance with the Amtrak Unaccompanied Minor Policy, which includes the following conditions:
Travel is permitted only on Amtrak trains. Travel is not permitted on Thruway motorcoach service, or on any other connecting services.
Both boarding and arrival stations must be staffed. (Please note that even certain staffed stations do not allow for unaccompanied minors.)
All travel must take place on the same day with the scheduled departure time no earlier than 5:30 am and the scheduled arrival time no later than 9:30 pm. Overnight travel is not allowed.
No transfers of any kind are permitted.
All travel must be within the United States. Unaccompanied minors may not cross the US-Canadian border.
For each unaccompanied minor traveling alone, the adult (at least 18 years old) bringing the child to the departure station must complete and sign a release form. Both the adult and the minor must be at the boarding station at least 30 minutes before the train's departure time.
The child must be interviewed by station personnel to determine if the child is capable of traveling alone.
The child must wear an Amtrak issued wristband for the duration of travel. The adult must remain at the station until the train has departed.
At the arrival station, the adult picking up the child must check-in with station personnel prior to the train's expected arrival time. The adult must display valid current identification meeting the Amtrak ID policies.
Children traveling alone are not entitled to a children's discount; full adult fares are charged and no additional discounts are permitted.
Tickets for unaccompanied children may not be purchased online.
Because there are not at least two staffed stations along several routes, unaccompanied minors may not travel between any stations on the Downeaster (Boston, MA - Portland, ME), Heartland Flyer (Oklahoma City, OK - Fort Worth, TX) and Pere Marquette (Chicago, IL - Grand Rapids, MI).
Children 16 and over may travel without restriction.
*Exception: A minor who is 16 or 17, who is a parent to children of any age, may bring those children without restriction. The 16- or 17-year-old must bring proof that he or she is the parent of the children.
If a group of children are traveling, and some are 16-17, some are 13-15, and some are under 13:
The 16-17 year olds may travel without restriction.
The 13-15 year olds must travel as unaccompanied minors because no one is 18 or over. The Unaccompanied Minor Policy applies.
The children under 13 may not travel because no one is 18 or over. The Unaccompanied Minor Policy applies.
Take Precautions for Allergies
Because Amtrak is unable to guarantee a peanut-free or allergen-free trip, we strongly encourage unaccompanied minor passengers to take all necessary medical precautions to prepare for the possibility of exposure.
Parents/guardians must ensure that the unaccompanied minor travel with all necessary medications for food allergies (including epinephrine auto-injectors) and is properly trained to self-administer these medications.
What else should I do before buying tickets for unaccompanied minors?
It is extremely important to make sure that every segment of the unaccompanied child's trip can be accommodated before completing travel plans, purchasing a ticket, and arriving at the station. Additional restrictions may apply. Please call 1-800-USA-RAIL (1-800-872-7245) for further details.
There are special boarding procedures and check-in times for Auto Train, so passengers should arrive at the station at least two hours prior to departure.
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