Dartmouth Coach is a homegrown New England business that became part of Concord Coach Lines in the mid 1990s. At that time, we offered a reservation-only van service providing transportation to and from Logan Airport. Since then, the service has expanded to operate modern 51 passenger Prevost XL motor coaches and offers frequent and convenient scheduled trips from Lebanon, Hanover and New London to Boston’s South Station and Logan Airport. In 2009 we began a reservation-based luxury service from the Upper Valley direct to midtown Manhattan.
Frequently Asked Questions
- Am I entitled to a refund if the bus was late?
- Are there bathrooms on the bus?
- Can I bring a bicycle on the bus?
- Can I bring my pet on a Dartmouth Coach bus?
- Do I have to move my bags from bus to bus?
- Does Dartmouth Coach have a cell phone policy?
- Does Dartmouth Coach offer WiFi on the bus?
- What is Dartmouth Coach's unaccompanied child policy?
- Why do I have to show a photo ID to ride the bus?
During peak travel periods, passengers will be limited to two (2) bags and one (1) carry-on for a full fare ticket, and one (1) bag and one (1) carry-on for a half-fare ticket. For any excess baggage there will be a charge of $5 per bag. See the Ticket Agent for excess baggage ticket.
If you are making connections to Greyhound, they have different baggage handling procedures. Visit the Greyhound website or call 1-800-231-2222 for more information.
Children 8-11 years old may travel alone only under the following conditions: the origin agency must be open at the departure time and the destination agency must be open at arrival time. There will be no pick-ups or drop-offs at flagstops. Trips must not exceed 5 hours and must be made during daylight hours. Transfers are not permitted. Parent or legal guardian must sign an “Unaccompanied Child Form,” which releases Dartmouth Coach from any responsibility. An adult must drop-off and be waiting to meet the child upon arrival. The adult at the destination must provide a photo ID showing that they are the person identified on the “Unaccompanied Child Form” before the child is released. The child must pay the adult fare.
New York Service
Minor children under the age of 16 may not travel on the New York bus unaccompanied by an adult. Per our policy on unaccompanied minors, the trip duration is longer than five hours and there is no agency in New York for children to wait for the appropriate adult to pick them up.
These are security measures that we take in the event that there is an emergency and allows us to assist officials in identifying who traveled on a particular day. We do not generate passenger lists for each bus. Therefore, we require you to show your ID each time you travel. This information is not stored in our system. We print your name on the ticket to ensure that you are the person traveling. If you have questions on acceptable forms of ID or special circumstances, please contact Dartmouth Coach directly at 1-800-637-0123.
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